Conditions Générales de Vente et d'Utilisation — the terms that apply when you use ImmigraFrance's website, book a consultation, or pay for a service.
These Terms of Service apply to any visitor using this website, and specifically to anyone booking a consultation or paying for a service through it. They are entered into between you and ADVA GROUPE SAS, operating as ImmigraFrance.
ImmigraFrance provides administrative and procedural support for French immigration matters: preparing applications, assembling supporting documents, liaising with prefectures and consulates, and providing guidance based on current published regulations.
ImmigraFrance is not a law firm. Where a case requires formal legal representation — for example, contentious proceedings before an administrative tribunal — we coordinate with independent, qualified lawyers; any such legal representation is a separate engagement directly between you and that lawyer, governed by their own terms.
Final decisions on any visa, residence permit, naturalisation, or related application rest exclusively with the relevant French authority (prefecture, consulate, or ministry). We do not control, and cannot guarantee, the outcome of any application. Our commitment is to the quality, completeness, and timeliness of the file we help you prepare — not to a specific result, which is outside our control by law.
Prices for consultations and services are displayed in euros (€), inclusive of applicable VAT where relevant, at the time of booking on our consultation booking page and services page. Payments are processed securely via Stripe; ImmigraFrance does not store your card details.
"Starting from" prices shown for services reflect a typical, straightforward case. Where your situation involves additional complexity discovered after your initial payment, we will inform you of any additional fee before undertaking further work — you will never be charged extra without being told first.
Under Article L221-18 of the French Consumer Code, consumers ordinarily have 14 days to withdraw from a distance contract without giving a reason.
However, under Article L221-28 (12°) of the same Code, this right does not apply once a service has been fully performed, if performance began — at your express prior request and with your acknowledgement that you thereby lose your right of withdrawal — before the end of the 14-day period. In practice: if you ask us to begin work on your case immediately after payment (which most clients do, given prefecture deadlines), your right of withdrawal ends once that work is complete, in proportion to what has actually been delivered. If you would prefer to preserve your full 14-day withdrawal right, tell us before payment and we will delay starting work accordingly.
Where the right of withdrawal does apply and is exercised before work has begun, any payment made will be refunded in full within 14 days of your withdrawal request.
If you wish to cancel after work has genuinely begun (document review, drafting, or prefecture correspondence has started), we will refund the portion of the fee corresponding to work not yet performed, less any third-party costs already incurred on your behalf (such as translation fees or official stamps/timbres fiscaux already purchased). We do not charge cancellation penalties beyond recovering costs actually incurred.
Paid consultations booked through this site — whether the standard or corporate/professional tier — are for a single scheduled session, conducted by phone, video, or in person at one of our partner locations. If you need to reschedule, contact us at least 24 hours in advance where possible.
The accuracy of any application depends heavily on the accuracy and completeness of the information and documents you provide. You agree to provide truthful, complete information and genuine documents. ImmigraFrance accepts no liability for consequences arising from inaccurate, incomplete, or fraudulent information or documents you supply.
Documents and personal information you share with us are handled in accordance with our Privacy Policy and are used solely for the purpose of the service you have engaged us for.
To the fullest extent permitted by French law, ImmigraFrance's liability is limited to the amount you paid for the specific service in question. ImmigraFrance is not liable for indirect losses, or for decisions made by French administrative or judicial authorities that are outside our control.
If you have a concern, please contact us first at services@immigrafrance.fr — most issues are resolved directly and quickly this way. If we cannot resolve a dispute directly, and you are a consumer, you are entitled to refer the matter free of charge to a consumer mediator (médiateur de la consommation) under Articles L.616-1 and following of the French Consumer Code.
We may update these terms from time to time, for instance to reflect changes in the law or in our services. The version in force is the one published on this page at the time you book a consultation or pay for a service.
These terms are governed by French law. Subject to any mandatory consumer-protection rules that apply in your favour, the competent French courts will have exclusive jurisdiction over any dispute.
Last updated: September 2026. See also our Legal Notice, Privacy Policy, and Cookie Policy.
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